Accounts Receivable Assistant - (Brentwood, TN)

KEY FUNCTIONS: Provide quality service to customers by accurately maintaining records in circulation management system. Ensure accurate entry of orders and payments. Adjust subscription orders and customer details as necessary. Manage output from the circulation management system. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform order entries on a daily basis Handle necessary adjustments to customers’ accounts (name/address changes, miscellaneous account adjustments, transfers, cancellations, downgrades or refunds) Consistently perform quality control functions (merging duplicate accounts and correcting errors in transactions or date entry) Generate month-end circulation reports for Accounting and management Research and provide documentation for credit card dispute claims Responsible for opening mail and processing checks and credit card orders Call customers or do necessary research regarding checks received without proper documentation