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Professional Customer Service & Sales Associate - (Orange Park, FL)

Job details?We Don’t Believe In LimitsMost of our employees begin as agents – 1 of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf. And when they meet their expectations and reach their goals, ERC as a company excels.Position duties: Handling inbound customer service and sales inquiries for our mortgage servicing contact center Strive to meet highest level of customer satisfaction by resolving customer’s home mortgage questions or concerns in professional & timely manner Follow proven cross-sell techniques to uncover customer needs across all products and services, present a customized recommendation, and overcome objections Performance is based on daily call volume/effective resolution compared to assigned monthly goalsWe Don’t Breed the WeakLet’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare min.


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Posted in Orange Park, FL, Administrative & Office
From TopUSAJobs - 1 month ago