Website Support Specialist - (Cedar Rapids, IA)

Job DescriptionResponsibilitiesHandles and logs callers problems or questions by troubleshooting situations, determining appropriate responses, and ensuring effective call resolution. This includes providing updates to reflect current resolution status.Performs problem-solving tasks as well as coordinating solutions.Provides procedural instructions to caller.Responds to inquiries via telephone or written correspondence.Identifies and documents system issues and trends.Records caller suggestions for system enhancement/improvements.Prioritizes workload to meet departmental standards.QualificationsHigh School degree or equivalent. Fundamental understanding of PC/laptop/tablet technologies. Excellent oral and writing skills are required.Preferred QualificationsOne year of background in related support environment or equivalent.