Home Appliance Lead - (Lebanon, NH)

Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping background. * Ensures customer care and selling are #1 priority * Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed * Understands financials for the business including sales, gross margin and waste and displays strong skill sets in use of the RMU (Remote Maintenance Unit) * Makes eye contact, smiles and greets all customers that come within ten feet and demonstrates "take the customer to the merchandise" policy and assists customers in handling and solving customer needs