Help Desk Technician with Security Clearance - (Alexandria, VA)

ECS is seeking a Held Desk Technician to work in our Alexandria, VA office. Position details: As a Desktop Support Specialist, you will interface with customers using various enterprise applications, desktop and server applications and hardware, including COTS and custom developed applications. This includes troubleshooting, triage, assignment, dispatch, remote support, and response to include support delivered at the customer's location. You will be responsible for answering, documenting, analyzing, tracking, and responding to requests for assistance in support of a range of users and systems. You will be expected to provide exemplary customer service to your customers. You will be responsible for documentation and tracking of requests within our ticketing system. Like all teammates, you will take your turn covering the phones for 1-2 hours a day. The hours for this position are 9:00/10:00 AM to 6:00 PM Monday through Friday.