Help Desk Specialist II with Security Clearance - (Linthicum Heights, MD)

Current need for a Help Desk Specialist II with TS/SCI with a CURRENT Polygraph. Day or Swing Shift Options working in Linthicum Heights, MD. Looking for a applicant with excellent customer service skills. Respond to service requests and queries, write and implement standard operating procedures and technical documentation, test ticket implementation, provide training for customers on use of related services and tools Send resume to XXXX@flashtg.com or apply directly on our web siteat https://flashtg.com/flash-technology-careers/. Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation.