IT Customer Support - Service Desk Analyst with Security Clearance - (Blacksburg, VA)

Position: IT Customer Support - Service Desk Analyst Location: Blacksburg, VA ABOUT 1901 GROUP: 1901 Group provides IT services through the use of an integrated cloud-based platform that enables monitoring, management, and optimization of IT environments that span on-premise, co-location, and cloud computing environments. Our â??as a serviceâ? model (XaaS) embeds all of the people, processes and technology necessary to deliver highly efficient IT services on a 24x7x365 basis. PURPOSE OF JOB: The highly motivated individual will be responsible for being the 1st contact for each of our customer calls. This individual will help ascertain the nature of the call, resolve issues where possible, and escalate to the appropriate work group, when necessary.