Call Center - Patient Connection Representative - (Fort Myers, FL)

Summary The Call Center - Healthcare Connection Representative plays a crucial role as they are the liaison between our patients and medical practices within the Millennium Physician Group family. They are the 1st point of contact via telephone with the patient. The successful applicant in this call center setting must be a team member who demonstrates a positive and friendly attitude. The Representative must remain calm under pressure and possess outstanding communication expertise. The Representative demonstrates attention to detail, retains knowledge and possesses a maturity level that allows them to have the poise and professionalism to deal with our patients in the most difficult circumstances. An excellent communicator in both verbal and written forms, they work cross-functionally with RX Hub, Nurse triage and the medical practices. Essential Duties and Assignments include the following. Other duties may be assigned.