Terminal Manager (21942) - (Cleveland, OH)

Summary: Oversees the overall customer background and manages the day to day functions of the driver work force. Ensures customer satisfaction with all touch points within the terminal and employee/ customer interaction. Responsible for effective employee/labor relations. Compliance with audit and budget key performance indicators. Major Responsibilities: Selects, trains and mentors supervisors, hourly staff and driver workforce. Ensures that all personnel have been trained and/or retrained according to customer service standards and operational procedures. Follow up with all drivers at their domicile a min of once a month. Ensures highest level of customer satisfaction. Resolves escalated Customer complaints. Ensures adherence to standards are met and maintained with regard to safety, customer interaction and state and federal regulations Maintains high-level of customer background quality in accordance with workplace standards.