Information Technology Support II - (Tampa, FL)

ROLE AND RESPONSIBILITIES SUMMARY Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements. ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions. * Performs client setup at desktop level installing, upgrading, implementing and configuring operating systems, applications, software, and hardware. * Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required. * Escalate complex software, hardware, or network/workstation calls to the appropriate staff. * Supports remote computing and telecommuting clients * Documents issue resolution using the service desk ticketing system.