Customer Service and Sales Associate - (Orange, CA)

Customer Service and Sales Associate Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful applicant will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution. Responsibilities: Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers Work on special short term projects to offer customized support for new products or products at end-of-life Monitor the customer satisfaction levels and develop methods for increasing them Assist in creating ways for delivering excellent customer service to irate or problematic customers Requirements: High-school diploma/GED required (College diploma preferred)