Support Engineer 2 - (Irving, TX)

Job details A Support Engineer for this team primarily works with external developers who use the App Center platform with their applications developed in multiple frameworks ( Objective-C, Swift, Java, Xamarin (C#), and React Native) and multiple platforms ( Android, iOS, UWP). Responsibilities: Supporting customers primarily on live chat and also over phone if required Create support articles. documenting customer scenarios, potential causes and troubleshooting steps Effectively communicating with customers and stakeholders Reproduce issues and report site incidents Identify, confirm, escalate bugs and provide appropriate alternate implementations/ techniques in Microsoft's products reported by external developers Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue Requirements: Strong troubleshooting and analytical skills Prior background in DevOps, preferably with Visual Studio Team Services (VSTS), Azure DevOps