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Call Center Representative: Certification Specialist - (Silver Spring, MD)

The Certification Specialist has knowledge and skills specific to the Certification department as it relates to activities that include verification of certification, applicant testing concerns, certification customer mass mailing, and data integrity. FOR IMMEDIATE CONSIDERATION: email your resume to XXXX@ana.org DUTIES: 1. Assist certification and renewal candidates in completing on-line applications, merging duplicate customer files, processing expedited payments and routing application for immediate review and navigation assistance as needed. 2. Set up and maintain company verification accounts. Troubleshoot all verification-related concerns. Run verification print jobs. Engage in frequent interaction with state boards of nursing. Alert management when there is possible misrepresentation of credentials. 3. Respond to customer communication regarding certification/renewal application assistance and testing issues or status inquiries via email in a professional and timely manner.


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Posted in Silver Spring, MD, Customer Service
From TopUSAJobs - 1 month ago