HR Specialist/Customer Service Representative - (Tampa, FL)

Job DescriptionIndustry: Banking and FinanceWork Location: Tampa, FL 33610Job Title: HR Specialist/Customer Service RepresentativeDuration: 5-6+ months (with possibility of extension/permanency) Summary: Manages employee, manager, and HR inquiries related to Payroll, Disability Management and HR Systems Support via phone and email. During each interaction, the specialist is required to effectively control the call while referencing a knowledge database and creating appropriate case documentation to outline the purpose of the inquiry, info provided/action taken during the call and any required steps necessary for resolution or further research upon case escalation Responsible to create cases related to incoming mails form a specific department and to triage incoming emails.