Tier 1 Help Desk Support Specialist (Security Clearance required) - (Washington, DC)

ECS is seeking a Tier one Help Desk Support Specialist to work in our Washington, D.C. office. Position overview:ECS is seeking a Help Desk Technician with background supporting Tier 1-2 environments for the USDA program in Washington DC.* The Help Desk Technician must be a highly knowledgeable professional capable of coordinating multiple open issues; possess the ability to communicate effectively with various support teams.* Demonstrated skill providing end user support for any technical issues involving the hardware, software, network, or telecommunications systems incurred by the program---s internal and/or outside customers, via telephone.* Ability with professionally coordinating and assisting customer support (tier-1 and tier-2 teir-3) personnel with technical incidents and tasks.* Manage trouble tickets using the client designated corporate ticketing system* Conduct hands on application and device training to customers and support staff* Provide input to design qualifications associated with continued