Call Center Representative - (San Diego, CA)

The call center representative handles incoming calls from patients, books appointments, send messages out to clinic, using PC systems, following guidelines from each Medical Department. Must be able to multi-task, work in a high volume environment, utilizing superior customer service skills to prove service to patients. Top Daily Responsibilities: Answering an average of 100 calls per day Scheduling of appointments Creating and routing messages in the Epic EMR system Skills: Intermediate PC skills Excellent Customer Service Skills 3. Good verbal and written correspondence 4. Strong analytical skills Works independently Expertise to work in a high energy environment Prior Epic EMR background wanted Prior background working in a call center environment Multilingual preferred Intermediate Microsoft skills (ms excel and outlook) Effective Communicator Coachable Team member