Full Time Representative HR Shared Services Tier 1 - (Tulsa, OK)

The HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee background within agreed service level. The team receives activity through case management, system notifications, phone calls and chat service as the 1st point of help for HR queries, across multiple countries. -- Critical responsibilities Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes. Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed. Researches and resolves all problems in a timely manner. Must be able to work on more than 1 issue simultaneously and prioritize urgency of requests. Probes cases to determine root cause of the issue or question in order to provide accurate answers.