Customer Service Representative (Bilingual) - (Mendota Heights, MN)

Recruiter : Blanca Chavez Title: Customer Service Representative (Bi-lingual) Department: Service Center Reports To: James Moore Bargaining Unit: twelve Grade: 27 Position classification: Non Exempt Hours per Week : 40 Date Open: 1/28/19 Closing Date: Until Filled Internal Posting Deadline: 2/1/19; 5 working days Job description: Independently provides customer service to participants, participants and providers regarding eligibility, benefits and claims status with minimal supervision. General Duties: Independently provide customer service by responding to and documenting telephone and/or written inquiries; including more difficult or complex inquiries. Meet with participants to answer questions and resolve claims and/or eligibility issues. Request check tracers and stop payments, and assist with researching and preparing appeals, as applicable. Perform administrative and clerical tasks.