Guest Service Agent, Hampton Inn Statesville - (Statesville, NC)

BIG PICTURE: A Guest Service Agent will ensure that the highest standards for service, safety, privacy and comfort are maintained for all guests of the hotel. Working from the front desk which is the 'nerve center' of the property, they will respond promptly to guest requests and will coordinate with and the Guest Services team with other departments in performing a variety of tasks that ensure a consistently positive guest background, from pre-arrival to point of departure and beyond. CORE ACCOUNTABILITIES: Greet, acknowledge and welcome guests according to company service standards. Engage each guest as unique individuals; Anticipate and listen attentively to their needs and requests. Establish proper methods of payment and follow procedures for cash handling. Perform friendly, efficient and accurate check-ins and check-outs. Answer all telephone inquiries in a timely and professional manner. Assist guests with reservations, both over the phone and in person.