Preneed Claims Representative - National Guardian - (Madison, WI)

Preneed Claims Representative - National Guardian Job overview: Preneed and Final Expense Claims processing is the principle component of this position. The employee must be able to effectively communicate and correspond with external and internal customers including policyholders, agents and funeral directors. Responsible for processing all preneed claims and final expense sales line claims within our stated service goals. Also providing phone support for preneed and final expense claim related calls. Primary Accountabilities and Competencies: Accurately Adjudicate Preneed and Final Expense Claims within stated service goalsProvide Primary Phone Support for Claims Related Calls and Letter WritingTeam Work Help ensure that team standards and goals are maintained.Perform other related work as requested or required.Complete assigned projects, tasks and/or milestones by agreed upon due date.Maintain high standards of professionalism, ethics, and confidentialityComplete assigned projects, tasks