Customer Service Specialist - Refill Team - (Jackson, TN)

Position overview Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Tennessee Enteral Nutrition Center team! As a Customer Service Specialist you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring all documentation is accurate before shipping orders. As a Customer Service Specialist - Refill Team you will... - Triaging calls to various departments. - Home infusion or durable medical equipment (DME) background. - Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status. - Verifying patient demographics and insurance info to ensure accurate shipment. Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the Patient Admissions department to help bring a patient on service with the Company.