Service Delivery Team Manager - (Norwood, MA)

Service Delivery Team Manager Company: Mercer Description: The purpose of this role is to manage the ongoing Health and Benefits Administration Service Delivery of MM365 Benefit Administration for a portfolio of clients. If you are seeking an opportunity to manage people and client relationships while ensuring satisfaction of our clients and our stakeholders[HJ1] , this role might be of interest to you. Responsibilities include: Service Delivery Management: Ownership of overall management of service delivery team. This includes ensuring timely/ thorough issue resolution and response on client requests. Accountable for ensuring the Consulting & Service Delivery partnership ...