Join Our Team - Focus Services - (Sterling, IL)

JOIN 1 OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY! Come grow and challenge yourself with us and discover your full potential. Weekends off, tenure raises, NEW FLAT BASE RATES! POSITION DESCRIPTION Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, aggressive compensation, and a full benefits package. Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them. DUTIES & RESPONSIBILITIES Field inbound calls in a professional manner Respond to and resolve customer questions Research possible solutions to customer issues Sell / Up sell products on customer's account Retain customers wanting to cancel Deescalate angry customers REQUIREMENTS