Video Client Services Specialist I. Bilingual, English & Spanish - (Rio Rancho, NM)

Job overview: Video Teller Agents (VTA) are responsible for processing customer transactions received via ATM with Teller Assist (ATA) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures. Agents create a connection with customers to provide outstanding, personalized service through building customer loyalty courtesy and friendliness, including addressing each customer by name. Must accurately and efficiently process transactions such as customer deposits and cashing checks. Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to manager as appropriate. Use computerized systems for customer authentication, info gathering/validation and processing business as usual, as well as exception transactions. Must have great communication expertise in a face to face customer environment and be comfortable being on camera at all times.