Teleperformance Customer Service Rep - (Sierra Vista, AZ)

Job Summary Position summary: Customer Service Representative will help support Teleperformance s client campaign. The successful applicant will answer calls from cardholders to respond to a variety of service related inquiries. Applicants may also mitigate business losses by investigating and analyzing Fraud Alerts to identify potential Fraud calls or answer calls from cardholders to validate suspected fraudulent transactions. Provide top quality service to cardholders of the account/program. Attend to customer queries, concerns and issues regarding disputed fraudulent transactions and submits accurate data/reports on Fraud cases. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the clients competitive advantage over the other key players in the industry.