Teleperformance Customer Service Rep - (Panama City, FL)

Job description Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines. Critical functions: Responsible for all customer inquiries Provide excellent customer service Follow up to customer inquiries Troubleshoot equipment and system problems Resolve issues on 1st call Appropriately communicate with customers Thrives in a fast:paced environment Exercise retention efforts Identify customers who are comparison:shopping and offer alternative solutions or additional products and services to meet the customers needs Build and maintain customer loyalty Requirements: Must be 18 yrs of age or older Excellent written and spoken communication abilities and an expertise to work with people from diverse backgrounds Expertise to multi:task