REQ-Lender Services Specialist - (Virginia Beach, VA)

PRINCIPAL ACCOUNTABILITIES: Work in a high production/deadline production driven environment. Communicate effectively in both written and oral form to customers, team and management. Respond to customer needs on a timely basis and/or provide adequate timely response to emergency needs from customers and maintain records or correspondence. Assure adequate documentation of activities through the company's production system. Provide accurate and timely reports while keeping all tasks up to date. Schedule activities to assure superior service to the customer. Provide technical and local knowledge assistance to your teammates, the customer, and the sales personnel when necessary. Assists in the development of efficient processes and systems. Assists with team training in accordance with Company policy. Work in a high production/deadline production driven environment. Handle complex problem escalations. Monitor order workflow on a daily basis. Assist other departments, as needed.