Member Experience Associate - Howell - Highland Road Location Job - (Brighton, MI)

Member Background Associate - Howell - Highland Road DESCRIPTION The Member Background Associate is passionate about delivering the Best Member Background to our members! This team player will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Background. Member Background Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. Be a financial coach to our members!