Technical Support- Ann Arbor ($17/hr.) - (Ann Arbor, MI)

The Technical Support Specialist provides technical support, advice, and assistance to end users with hardware, software systems, and other technical needs. Communicates complex problems in ways that are easy to understand. Self motivated, organized, and analytical, the Technical Support Specialist must be able to manage all incoming calls, solve tickets and or identify necessity of escalation to another technician. Advanced analytical skills are a necessity. Must be able to apply learned knowledge in a rapidly changing environment. We are seeking multiple Technical support representatives to begin training on Monday, March 25th. The technical support help desk representative performs a variety of tasks to support customers (either internally, externally, or both) including, but not limited to: Answering in-bound phone calls and/or electronic/internet-based inquires in a professional and helpful manner. Supporting all MS Windows as well as hardware, software, and/or customer-based products.