It support specialist - (Reno, NV)

IT Support Specialist - VO Technical Agent Position summary General Description: The IT Support Specialist will provide exceptional customer service experience to small businesses currently defined as under 1000 monthly recurring revenue, located primarily in North America. This enterprises-level assistance will be to provide our Clients VoIP telephone customers. Able to diagnose and troubleshoot software and hardware problems and help the customer install applications and programs on their VoIP telephones. The Technical Support Specialist assignments include resolving network issues, configuring VoIP telephone systems and using remote desktop connections to provide immediate support. You will use phone, email and chat applications to give customers quick resolutions to issues they encounter with their systems. All troubleshooting tickets must be accurately entered into our Clients Salesforce, CRM application. Case submissions are via Web Portal and or Client Internal Escalations.