Director, Field Operations - (Greensboro, NC)

Client Reference Code: 236419 POSITION DETAILS Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Implement and enhance consistent standardized operating practices that are aligned with the Region’s and Company’s initiatives and expectations. Provide leadership and direction to the KMA field operations including Fulfillment and Service for both residential and commercial customers, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management. Partner with KMA Senior Management and VP of Field Operations and their team to plan and evaluate capital needs for development and expansion of the KMA. Implement and enhance consistent practices to ensure stable service delivery aligned with Regional initiatives and expectations. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience