Customer Service Supervisor : Fontana, CA - (Fontana, CA)

Job ID: Sierra Building Products, a CRH company, is a division of the Oldcastle APGProducts Group (APG). APG is North America's leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over 2B in sales, APG operates across 40states and 5Canadian provinces through a network of over 165 operating locations and more than 5,000 employees. Summary Responsible for overall supervision of eight customer service representatives (CSRs) and client relations. Ensures customers are serviced promptly and properly by training and managing staff effectively. Essential Duties and Responsibilities : Research problems with reported by CSRs, sales representatives or by customers : Checking sales orders daily for accuracy and monitoring sales order processing : Train and support new CSRs : Work diligently with Operations, Finance and Sales team to ensure prompt resolution of issues, complaints or incidents : Issue credits or debits accurately when applicable