Child Support Customer Service Analyst : 73004736 - (Tallahassee, FL)

Requisition No:55298 Agency: Department of Revenue Working Title: CHILD SUPPORT CUSTOMER SERVICE ANALYST : Position Number: Salary: 2,327.17 : 2,805.08 / month Posting Closing Date: 03/04/2019 This is an Internal Agency Advertisement POSITION DETAILS: This is a Revenue Specialist III : Child Support Customer Service Analyst position in the Department of Revenues Child Support Program Customer Contact Center located in the Bank Levy Process in Tallahassee, Florida. This includes: responding to multiple lobby queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collecting and reviewing documents pertaining to child support cases or activities to ensure they are accurate and logging customers into the Child Support system and update the system while conducting interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and take the next appropriate step.