Customer Training Specialist - Technology Applications Job - (Fenton, MO)

POSITION PROFILE: All TAS roles are responsible for supporting and driving key Services initiatives, including but not limited to: MIF Retention Wallet Share (Volume Building and Lead generation) Drive document volume by conducting customer training on the basic and advanced features of targeted connected products and applications including color and high volume units as part of standard installation charges and maintenance contracts. May deliver a variety of customized training depending upon customer's needs, e.g., customized training plan, feature application training, etc. for an additional fee or as contracted with client. Follows-up with customers on feedback received from provided training to ensure complete customer satisfaction. Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications. Keeps current on all products and feature capabilities through independent study and classroom instruction.