Head Teller - Monroe Main Job - (Monroe, NC)

Job title: Head Teller one Business Unit: Retail Reports To: Varies Based on Assignment Position details: This position is primarily responsible for coordinating the operational functions of Tellers, promoting timely and courteous service, overseeing compliance with regulations and Branch operational policies and procedures and assisting in the evaluation of the Teller staff. The incumbent assists with all sales initiatives and provides the highest quality of service to every customer in processing deposits and payments, performing encashment, returning checks and performing service sales that may include the collection of charges. Main responsibilities: Coordinates the operational functions of Tellers by scheduling work, providing direction, monitoring workflow, assisting with transaction balancing and maintaining daily cash items, maintaining supplies, opening and closing the office, preparing reports and resolving problems according to existing operational policies and procedures.