Sr. Representative, Collections, Reading, PA - (Reading, PA)

Description: As a member of SantanderAEUR(TM)s retail banking division youAEUR(TM)ll help serve SantanderAEUR(TM)s retail and small business customers as part of 1 of the top banks in the United States based on deposits. With principal presence in the northeast U.S., SantanderAEUR(TM)s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly two million retail customers and 5.2 of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Collections responds in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries for the Customer Service department. Responsibility Assists Customer Service Collections team with research and questions. Assists in developing collection key risk indicators (KRI) with defined triggers and limits.