ServiceNow Support Engineer - (Durham, NC)

Job details Job Summary NetApp ServiceNow Administrator will work as part of ServiceNow DevOps team that supports and enhances NetApps world:wide business processes and systems. As a part of this team, you will utilize your strong technical competencies and ability to identify, analyze and troubleshoot the production issues and maintain procedures that meet business user expectations. To do this successfully you will work together with cross:functional teams and development teams to understand and provide automated solutions/fixes. An ability to understand business process issues and communicate technical solutions to the internal client is essential to your success in this role. Job responsibilities Effective written and spoken communication abilities with the ability to communicate technical details to a non:technical audience 2:4yrs of background in system support and/or administration 2:4yrs of background in an environment which utilizes the ITIL process 1+ year of ServiceNow administration background in