Front Desk Assistant Manager - (Osage Beach, MO)

All of the responsibilities of a Front Desk Agent, Front Desk Rooms Controller and PBX Operator (a job overview for each of these positions can be provided upon request). Increase level of guest satisfaction by delivery of an exceptional product through employee development. Read the pass on logbook and white boards daily and take action accordingly. Oversee a staff of up to ten people. Assign, coordinate, and supervise work activities of Front Desk Agents and PBX Operators. Ensure Front Desk Agents end of day reports are completed including; shift closings, deposits, refunds, miscellaneous fees and guest responses. Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action. Provide details and direction to staff to achieve 100% occupancy. Prepare the Daily Scoop Sheet to communicate resort activities. Review out of order rooms daily to determine status and estimated date to return room to inventory.