Banquet Captain - (Novi, MI)

1. Administration Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner. Continuously monitor the guest’s service level and comfort at all times. Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc. Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments. Immediately relay guest compliments or complaints to management. Meet with function group leader to determine last minute changes and discuss various setup arrangements. Ensure proper cleaning of all equipment after function is completed. Supervise assigned banquet personnel throughout functions. Assist staff with room set ups, food service, and clean up when necessary. Maintain Driftwood and hotel standards of food, beverage, and quality guest service. Ensure guest satisfaction by delivery of an exceptional product.