Quality Control Supervisor - Medical Technology - (Douglasville, GA)

Job Description:Responsibilities: Perform outbound calling to specialized donors using a dialer system & specialized scripting to recruit for new or repeat blood donations or to cross-sell to new donation procedure. Use info from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service background to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor background. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working understanding of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.