Ecommerce Cx Intern - Asset Marketing Services, LLC - (Burnsville, MN)

Ecommerce Cx Intern - Asset Marketing Services, LLC Ecommerce Customer Background (CX) Intern Job summary The Ecommerce Customer Background Intern is responsible for connecting the customer's voice captured through multiple touchpoints with appropriate stakeholders within the business. This role hones ability in the customer background, understanding the customer's journey and creating quantitative results from consumer's qualitative feedback. Critical functions, Duties & Accountabilities Triage Customer comments (including submitting jira tickets)Collaborate cross functionally to ensure all aspects of campaigns meet brand and customer expectationsAim for continuous improvement of the digital customer background through detailed knowledge of internal digital platforms, industry innovations and market observations Develop an effective system for measuring campaign effectiveness and tracking the customer journeyMonitor forums and social sites to conduct weekly