Billing specialist - (Reno, NV)

Billing Specialist The Billing Specialist ((Customer?Retention Specialist) will provide exceptional customer service background to small businesses currently defined as under 1000 monthly recurring revenue, located primarily in North America. Use your persuasion skills to win back customers and get rewarded You will be responsible for retaining North American small business proprietors who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Your expertise to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonus for meeting and exceeding targets ? Billing Specialist Primary Job Functions: Answer inbound calls, and make outbound calls