NOC Engineer - (Lowell, MA)

Description As a member of the Network Operations Center (NOC) team you will be responsible to monitor the health of the network and proactively identify and solve network problems. The NOC is the primary call center for customers to report trouble on the network and you will be part of a 6-person team taking trouble calls and monitoring the network. The NOC is also the interface for Field Technicians, production staff, content suppliers and building managers in the technical problem-solving process. Responsibilities Take calls from customers, field technicians, employees concerning network trouble or repair. Monitor the production network. Coordinate resolution of production network issues. Perform initial research and diagnostics of network issues using the CRM system to open, update, reassign and close trouble tickets. Communicate directly with customers as necessary. Perform remote maintenance and upgrades on network equipment. Qualifications Excellent telephone and customer service skills.