Field Service Technician - Production Print - (Louisville, KY)

**Overview** Provides operational, maintenance and networking support for customers through your extensive product and customer skills knowledge. Works closely with Field Service Managers, Branch Service Managers and other engineers to provide the high-level technical support with seamless technical ability of Canon Solutions America supported products in accordance with the current Service and Parts Standards. **Responsibilities** - Diagnoses mechanical, software, network and system failures, using established procedures. - Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications. - Prepares reports for analysis of product failure trends and service ability issues ensuring accurate info and recordkeeping. - Complete current knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics.