Byram Healthcare, Customer Service Representative, Associate - (White Plains, NY)

POSITION SUMMARYEducates patients on products and services, listens to concerns/addresses issues, provides informational literature when necessary and places supply orders.ESSENTIAL JOB FUNCTIONS:? 1.????? Responds quickly and professionally to customer telephone questions and concerns.2.????? Gathers patient demographics and billing info as needed to complete requested orders.3.????? Processes orders using Enterprise Resource Planning (ERP) system.4.????? Maintains customer records by updating account.5.????? Recommends additional products that may be necessary or available to the customer.6.????? Achieves daily completion of CS Credit Review.7.????? Provides feedback to Group Team Lead regarding issues with accounts.8.????? Conducts routine tasks as directed; works under clearly defined guidelines.9.????? Contributes to specific objectives and outcomes as directed.SUPPLEMENTAL JOB FUNCTIONS: ? Performs additional duties as directed.QualificationsEDUCATION & BACKGROUND REQUIRED: ? Associate's Degree required