Admin Clerk (711506) - (Cedar Rapids, IA)

Description Admin Clerk Overview: Responsible for the processing of various administrative and processing activities generated via various queues, including electronic and paper work queues, system reports, databases and incoming correspondences. Meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures (FOPP). Essential Duties and Responsibilities: Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include: Background with financial transactions preferred Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, microsoft excel, or other sources. Fulfill customer document requests using approved processes and procedures. Ensure customer account privacy standards are maintained. Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.