Tel/Net Representative (Bank Call Center) - (Athens, GA)

first Covenant Bank is a retail bank with a technology focus. Demonstrated expertise in technology usage for personal banking is a plus. ~~ Run daily Q2 audit reports and ACH reports, review and monitor for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issue as needed. Run and review daily Planet press reports for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issue as needed. Complete Rate Watch tasks on a weekly basis. Research and appropriately address Fraud Alerts Research and take appropriate action on dormant accounts for designated branches and clients. Receive and process Social Security Verification Requests Place debit card orders, complete research ignments, perform fraud ists as needed Support and process requests conducted through online banking including: address changes, new account requests, secure messages, Online banking applications.