Representative 2, Customer Service Operations (Quality Assurance) - (Nashville, TN)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and on-line experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career openings across a broad spectrum of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job description: Responsible for monitoring and analyzing the overall quality of both inbound and outbound telephone calls. Documents quality issues and performance measures for management review. Provides details to assist in the feedback and formal education process of individuals on the phone.