IT Helpdesk Associate - (Sacramento, CA)

position details: Our client is currently seeking an IT Helpdesk Associate for a two year contract opportunity located in Sacramento, CA. location: Sacramento, California position category: Contract work hours: eight to 5 education: No Degree Required responsibilities: Responsibilities: Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft office and computing in an enterprise network environment In Tier one technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures