Sr. Representative, Customer Service - (Reading, PA)

Description: As a member of Santanderâ??s retail banking division youâ??ll help serve Santanderâ??s retail and small business customers as part of 1 of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanderâ??s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly two million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner. Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary.